Vijay Ramachandran

Quality Etc. Consulting, LLC

Professional Experience Vijay Ramachandran provides value by assisting Senior Management design, develop and implement strategies for profitable growth in all market cycles. Vijay is known for strategically managing organizational change to increase revenue, optimize operating efficiencies and reduce cost. He currently provides consulting and business support in the areas of organizational development, strategic planning, performance and process improvement, and business plan execution.

An effective problem solver for over 20 years in consulting and corporate environments, Vijay brings the ability to quickly analyze the situation, and provide solutions to meet corporate objectives, using the existing human capital of the client.

Areas of Practice

Organizational Development
Performance Improvement
Financial Management
Strategic Planning
Customer Experience Management
Risk Management
Project Management

Education/Qualifications

MBA Oklahoma State University, Finance
BS Bombay University, India Chemistry

Designations/Organizations

Chartered Property & Casualty Underwriter
Certified Change Leader
Advisory Panel, Seeds of Peace, Arizona Chapter
Co Founder, Passage to India, Inc.

Sample Projects

Conducted the feasibility and business analyses for a start-up company with several strategic partnerships, to provide goods and services to a large city agency.

Converted a paper-intensive operation (300 employees) to a paperless environment to improve customer service and reduce costs.

Identified and implemented process changes for an insurance carrier to increase recoverables by $50 million, and to maximize long-term recoveries.

Developed a 3-year vision, strategies and associated goals to position a client organization to consistently exceed its objectives.

Restructured the organization and designed key process changes to make a large company more ‘customer-centric’, to attain profitability in all market cycles.

Implemented a workload model to assess ‘work’ on a desk, and created and automated process to assign new claims based on the right skill level and available capacity.

Redesigned the claim operation of a large, national insurance carrier, including evaluation of technological strengths and weaknesses, revamping of management information systems, benchmarking against competition, development of “Best Practices” and market entry strategies.

Designed and implemented a management information system to measure performance of the claim, loss control, and staff legal departments for an insurance carrier.

Studied the feasibility of and recommended strategies to enter the unbundled services marketplace for a large, national insurance carrier, including organization structures and staffing profiles, and profiles of new, innovative products.