Kristin Arnold, MBA, CMC, CPF, CSP

Quality Process Consultants, Inc.

President

Kristin J. Arnold, MBA, CMC, CPF, CSP is passionate about making your meetings more engaging, interactive and collaborative.

As a high stakes meeting facilitator, trainer and keynote speaker, Kristin has worked with thousands of senior executives, project managers and team leaders in Canada and the USA, challenging their traditional notions about teamwork. She is known for her concrete approach to teamwork and a treasure trove of practical concepts, tools and techniques her clients can apply immediately to see positive, substantive results.

A wide range of companies depend on Kristin for insight into what works best for teams today: Marathon Oil Company, Caterpillar Inc., James Madison University, College of William and Mary, US Armed Forces, National Aeronautics and Space Administration, Internal Revenue Service, International Maritime Organization, International Facilities Management Association...just to name a few.

Kristin’s passion for teams is reflected in her writing, speaking, facilitation and consulting. She is the author of several books in the Extraordinary Team Series (Team Basics, Email Basics and Team Energizers) as well as a newspaper columnist and contributing author to myriad other team-based books such as The IAF Handbook of Group Facilitation. Her latest book, Punch Up Your Presentations: 101 Techniques to Engage and Inspire your Clients, Co-workers and Cohorts will be published in July, 2010.

Featured in numerous publications such as Harvard Business Update, USA Today, Selling Power, Kristin knows what it takes to lead, facilitate and participate on high performing teams. She currently serves on the National Board of Directors for the National Speakers Association of the United States and will be the National President in 2010. She also served as President of the Downtown Hampton (Virginia) Development Partnership (2001-2), a nonprofit business organization attributed to turning Downtown Hampton from a quaint, sleepy town to a thriving entertainment, retail and residential center.

Prior to founding QPC, Kristin was one of the first female graduates of the United States Coast Guard Academy and the first woman stationed onboard the USCGC Buttonwood, a sea-going buoy tender. She parlayed her understanding of teams and teamwork with an MBA in Marketing Strategy into a specialized management consulting firm focused on building extraordinary teams in the workplace.

Kristin is on the Executive Development Faculty in the Schulich School of Business at York University in Toronto, specializing in Leadership Through Teambuilding.

Kristin has achieved three of the highest designations available within each of her core competencies:

• Certified Speaking Professional (CSP) from the National Speakers Association (2002)
• Certified Professional Facilitator (CPF) from the International Association of Facilitators (2002)
• Certified Management Consultant (CMC) from the Institute of Management Consultants (2002)

She is also certified to administer several assessment tools that assist people in determining their thinking styles, personality preferences and management effectiveness (Myers-Briggs Type Indicator®, Kolbe™, Human Synergistics’ Group Styles Inventory™ and Organizational Culture® Inventory).